Support Centre
Below you'll find the answer to the most common questions regarding the online training courses. If you can't find an answer to your question or you still need help, feel free to contact us at the details below:
For Sales related questions, please contact: otcsales@ethanhathaway.com
For Technical, Billing and other online training course customer support, please contact: helpdesk@ethanhathaway.com
Frequently Asked Questions
Q: I've forgotten my account user name, how can I retrieve it?
A: Send an email to helpdesk@ethanhathaway.com with the email you used to sign up for your account with the subjec line: "Online Course Username Retrieval".
Q: How long do I have access to the online course?
A: You have 60 days access from the point we have received payment to access the online courses you have purchased.
Q: What if I want to extend my access period to the respective online course?
A: We presently do not have any special offer for access extensions, you will need to purchase the course access again.
Q: Do I need to setup a new account each time I purchase a new online course?
A: No, you can use the same User Account to purchase access to other online courses. There is no need to setup a new User Account.
Simply, go to your member page and log into your User Account, , and select the new online courses you wish to purchase.